SOC 2 Certified GDPR Compliant ISO 27001

Privacy Policy

Your privacy is critically important to us

Last updated: January 15, 2024

Our Commitment to Your Privacy

At MakayisAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent platform and related services.

Table of Contents

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, company name, job title, and password
  • Profile Information: Professional information, preferences, and settings
  • Payment Information: Billing address, payment method details (processed by our secure payment providers)
  • Communication Data: Messages, support tickets, and feedback you send to us
  • AI Agent Data: Configuration settings, training data, and content you create

1.2 Information We Collect Automatically

  • Usage Data: Features used, actions taken, and time spent on our platform
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Access times, pages viewed, and system performance metrics
  • Analytics Data: Aggregated usage patterns and platform performance data

1.3 Information from Third Parties

  • Integration Partners: Data from connected third-party services (with your consent)
  • Identity Verification: Information from identity verification services for enterprise accounts
  • Public Sources: Publicly available business information for B2B communications

2. How We Use Your Information

Service Delivery

  • Provide and maintain the MakayisAI platform
  • Process and manage your AI agents
  • Authenticate users and manage accounts
  • Process payments and manage subscriptions

Platform Improvement

  • Analyze usage patterns to improve features
  • Develop new functionalities and services
  • Optimize platform performance and reliability
  • Conduct research and development

Communication

  • Send service updates and important notices
  • Respond to support requests and inquiries
  • Provide training resources and best practices
  • Send marketing communications (with consent)

Legal and Security

  • Comply with legal obligations and regulations
  • Protect against fraud and unauthorized access
  • Enforce our terms of service
  • Maintain platform security and integrity

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only in the following circumstances:

Service Providers

Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, analytics)

Business Transfers

In connection with mergers, acquisitions, or asset sales, with continued protection under this policy

Legal Requirements

When required by law, court order, or to protect rights, property, or safety

With Your Consent

When you explicitly authorize us to share your information

4. Data Security

Our Security Measures

  • Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
  • Access Controls: Role-based access control and multi-factor authentication
  • Infrastructure: SOC 2 Type II certified data centers with 24/7 monitoring
  • Regular Audits: Third-party security assessments and penetration testing
  • Incident Response: Dedicated security team and incident response procedures
  • Employee Training: Regular security awareness training for all staff

While we implement robust security measures, no method of transmission over the internet is 100% secure. We continuously work to protect your information but cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Data Type Retention Period
Account Information Duration of account + 30 days
AI Agent Data Duration of subscription + 90 days
Usage Analytics 18 months
Financial Records 7 years (legal requirement)
Security Logs 12 months

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

GDPR Rights (EU/EEA)

  • ✓ Access your personal data
  • ✓ Correct inaccurate data
  • ✓ Request deletion ("right to be forgotten")
  • ✓ Restrict processing
  • ✓ Data portability
  • ✓ Object to processing
  • ✓ Withdraw consent
  • ✓ Lodge a complaint with supervisory authority

CCPA Rights (California)

  • ✓ Know what personal information we collect
  • ✓ Know if information is sold or disclosed
  • ✓ Say no to the sale of personal information
  • ✓ Access your personal information
  • ✓ Request deletion of personal information
  • ✓ Equal service and price

To exercise any of these rights, please contact us at privacy@makayisai.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for platform functionality, authentication, and security

Analytics Cookies

Help us understand usage patterns and improve our services

Preference Cookies

Remember your settings and personalization choices

Marketing Cookies

Used to deliver relevant advertisements (only with your consent)

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may impact platform functionality.

8. International Data Transfers

As a global service, we may transfer your data internationally. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission
  • Data processing agreements with all service providers
  • Adequacy decisions where applicable
  • Additional security measures for sensitive data

9. Children's Privacy

MakayisAI is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notification. The "Last updated" date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

MakayisAI, Inc.
Privacy Department
123 AI Boulevard, Suite 500
San Francisco, CA 94105
United States
privacy@makayisai.com
+1 (888) 555-0199

EU Representative: MakayisAI EU Limited, Dublin, Ireland
UK Representative: MakayisAI UK Limited, London, United Kingdom